Privacy policy

Last Updated: November 9, 2025

Welcome to 432HZ.
432HZ FZE (“432HZ”, “we”, “us”, or “our”) operates this online store and website, including all related information, content, features, tools, products, and services, to offer you a curated and mindful shopping experience (the “Services”).

432HZ FZE is powered by Shopify, which enables us to provide secure and seamless e-commerce services.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, use, and disclosure of your personal information.

By using our website or any of our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Company Information

Legal Name: 432HZ FZE
License No.: 4418158.01
TRN: 104826506800001
Registered Address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
Registered Activities: Agarwood & Incense Trading, Retail Sale via Internet, and E-Commerce through Social Media
Email: info@432hz.ae
Governing Law: United Arab Emirates

2. Personal Information We Collect

We collect personal information that identifies or can reasonably be linked to you, such as:

  • Contact details (name, email, phone, billing and shipping addresses).

  • Payment details (credit/debit card info, transaction data).

  • Account and preference data (login details, saved items, purchase history).

  • Communications with us (emails, messages, or inquiries).

  • Device and technical data (IP address, browser type, access times).

3. How We Collect Personal Information

We may collect your information:

  • Directly from you when you create an account, place an order, or contact us.

  • Automatically, through cookies or analytics tools.

  • From our partners, including Shopify and payment providers.

  • From service providers, such as delivery or logistics companies.

4. How We Use Your Information

We use your personal information to:

  • Provide and fulfill your orders and requests.

  • Process payments and manage transactions.

  • Communicate with you about your orders or account.

  • Improve our products and Services.

  • Send marketing communications (you may opt out anytime).

  • Ensure fraud prevention and maintain website security.

  • Comply with UAE legal obligations.

5. How We Share Personal Information

We may share information only as necessary to provide our Services:

  • With Shopify, for store hosting and secure checkout.

  • With service providers, such as couriers and payment gateways.

  • With marketing partners (e.g., email service providers) for promotions.

  • With government authorities, when legally required.

  • In case of a business transfer (e.g., merger or sale).

We do not sell or rent your personal information.

6. Relationship with Shopify

Our store is hosted by Shopify, which processes certain personal data to operate the e-commerce platform.
Your information may be processed by Shopify or its partners in other countries.

To learn more about Shopify’s data handling, visit:
👉 Shopify Privacy Policy

7. Children’s Data

Our website and Services are not directed at individuals under the age of majority in their jurisdiction. We do not knowingly collect data from minors. If you believe a minor has provided information to us, please contact info@432hz.ae.

8. Security and Retention

We use commercially reasonable measures to safeguard your information. However, no system is completely secure.
We retain your data only as long as needed to provide our Services or comply with UAE legal requirements.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and request a copy of your data.

  • Correct inaccurate information.

  • Request deletion of your data.

  • Withdraw consent for marketing communications.

You can exercise these rights by emailing info@432hz.ae.
We may verify your identity before fulfilling your request.

10. International Transfers

Your personal data may be transferred or stored outside the UAE.
In such cases, we take steps to ensure your information is handled in accordance with UAE data protection principles.

11. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page, with the “Last Updated” date revised accordingly.

12. Contact Us

432HZ FZE
Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
Email: info@432hz.ae
Phone: +971 50 792 5008